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Help & support

Everything about our guarantee, workmanship standards and tile aftercare, plus how to arrange a service call.

Help & Support

A tiling job doesn’t end when the last joint is grouted. This is where you’ll find everything about how we stand behind our work, and how to keep your tiles looking freshly finished for years to come.

  • Our Guarantee: what our 10-year insurance-backed workmanship guarantee covers, and what it means in practice.
  • Workmanship Focus: the standards our tilers work to, from setting out to the final clean-down.
  • Aftercare & Sealing: how to clean tiles safely, care for grout and silicone, and know when natural stone needs resealing.
  • Request Service Call: how to arrange a visit under your guarantee.

Can’t find what you need? Email [email protected] or use our contact form and we’ll point you in the right direction.

Explore more Help & support

Level-access wet room with a glass screen and a linear drain set into the tiled floor

FAQs

Straight answers on how we quote, supply tiles, take payment and stand behind the work, and the areas we cover.

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Bath surround and walls tiled in marbled ceramic, with a terracotta tiled floor

Our guarantee

What our 10-year insurance-backed workmanship guarantee covers, what it doesn't, and how to make a claim.

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Half-lap white wall tiles with straight, even grout joints

Request service call

How to arrange a guarantee-covered service visit by email or contact form, with evenings and weekends available.

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Self-levelling compound poured across a hallway floor before tiling

What happens next

What to expect from the first enquiry through to the final grout joint, step by step.

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A tiler's hand pressing a stone floor tile onto its mortar bed with a wooden float

Workmanship focus

The standards behind every Tilewright job, from setting out and substrate preparation to cut quality, grout joints and tidiness.

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Pale stone floor tiles laid through a glazed garden room

Aftercare & sealing

How to clean tiles safely, care for grout and silicone, and know when natural stone needs resealing.

Learn more

Ready to transform your home?

Get a free, no-obligation quote for your bathroom, kitchen, floor or outdoor tiling project. Tell us what you have in mind and your tiler will come back to you.

What happens next

  1. 01 You tell us about the job Which room, what you have in mind, and roughly when you would like the work done.
  2. 02 A tiling specialist gets in touch To arrange your free home design visit, with evening and weekend appointments available.
  3. 03 You get it in writing Tile samples, layout advice and careful measuring first, then a detailed written quotation.
Free home design visit
No pressure sales
Written quotation
Finance available
Get a free quote Contact us

The Tile Association

Member specialists

10-Year Guarantee

Insurance-backed workmanship

Fully Insured

Public liability cover