Plain answers about how we work, from first enquiry to guarantee. If your question isn’t here, email [email protected] or use our contact form and we’ll come back to you.
Questions tilers actually get
How does the quotation process work?▾
Start with our free quotation form, or book a free home design visit if you’d like to see tile samples and talk the project through in your own home. Visits run evenings and weekends as well as daytimes, so you don’t need to take time off work.
Either way, you’ll receive a detailed written quotation within 48 hours, itemising preparation, materials and labour so you can see exactly what you’re paying for. There’s no obligation and no follow-up pestering.
Do you supply the tiles or do I?▾
Whichever suits you. Our consultants bring tile samples to your home on design visits, so you can choose colours and finishes in the room they’ll actually live in, and we supply everything as part of the quote. Think of it as the tile shop that comes to you.
Equally, if you’ve already bought or chosen tiles elsewhere, we’re happy to fit them. We’ll check quantities and suitability before we start, and tell you honestly if a tile isn’t right for its intended spot.
What are your payment terms?▾
A deposit to secure your dates and materials, with the balance due on completion when you’re happy with the work. We never ask for full payment up front, and any tradesperson who does should give you pause.
Everything is set out in writing in your quotation before you commit, so there are no surprises at either end of the job.
What does your guarantee cover?▾
Every installation comes with a 10-year workmanship guarantee, and it’s insurance-backed, which means it isn’t just a promise on paper: it stands even in circumstances where the individual tiler couldn’t. It covers the quality of our workmanship, from substrate preparation and tanking to fixing and grouting.
Manufacturing faults in tiles themselves are a matter for the manufacturer’s own warranty, but if anything we’ve installed fails because of how it was installed, we put it right.
Are you insured and accredited?▾
Yes. Every Tilewright specialist is fully insured, and we’re members of The Tile Association, the UK trade body for the tiling industry, which holds members to recognised standards of workmanship and conduct.
We’re also rated 4.9 out of 5 on Google by the people whose homes we’ve actually worked in, which we’d gently suggest is the reference that matters most.
How far do you travel?▾
Because Tilewright is a group of independent, time-served tiling specialists working under one brand, coverage depends on where our nearest specialist is based. The simplest way to find out is to send your postcode with your enquiry, and your quotation will confirm whether we cover your area.
Email [email protected] or use the quote form and we’ll tell you straight away.
